Privacy Policy

Privacy Policy

Introduction

At https://aurora-interpersonal-issues-therapy.denvermentalhealthcare.com, we prioritize your privacy and data security as core values. This comprehensive Privacy Policy details our practices regarding the collection, storage, access, and processing of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) from the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies uniformly across our entire online ecosystem, encompassing:

  1. All content and features available on our website at https://aurora-interpersonal-issues-therapy.denvermentalhealthcare.com.
  2. Any mobile applications, software, or services offered by us under this domain.
  3. Interactions between users and our online platforms linked to this Privacy Statement.
  4. All communication channels initiated by us, such as newsletters, emails, telephone calls, and text messages (SMS).

Please note that this policy does not extend to third-party websites, applications, products, or services accessible through links on our platform. These entities have their own privacy policies governing user data, and we encourage you to review these carefully before engaging with them.

Processing Activities

This policy outlines the ways in which we process your personal information during various interactions:

  1. As an authorized user: When you use our applications and services, we collect and process data necessary for service delivery and account management.
  2. Website visitors: If you visit our websites, we may gather non-personal identificable information about your device, browser type, and interaction patterns to enhance user experience and website performance.
  3. Communications: We may reach out to you via various channels for transactional purposes, marketing initiatives, or service improvements, always with your consent where required by law.

Personal Data Collection

We collect multiple categories of personal data, including:

  1. Account Information: User IDs, passwords, and account settings relevant to your profile on our platforms.
  2. Payment Information: Credit/debit card details, billing addresses, and transaction records used for processing payments.
  3. Financial Information: Banking information, investment portfolios (if shared), or other financial data required for specific services.
  4. Purchase Information: Details of products or services purchased from us, including quantities and prices.
  5. Mobile Device Identifiers: Unique device identifiers and mobile app usage data to personalize our services.
  6. Location Data: GPS coordinates or location-based services data to provide geolocated content or services (with your consent).
  7. Feedback: User-provided reviews, ratings, and comments on our products, services, or website content.
  8. Social Media Information: Data from social media platforms when users choose to connect their accounts for streamlined access or sharing.
  9. Product Information: Details about the products or services you have expressed interest in or purchased, including preferences and usage patterns.

We obtain this data through direct user input, automated tracking technologies (like cookies), and third-party sources who share information with us under strict privacy agreements.

Cookies

We utilize cookies to enhance your online experience and gather analytics:

  1. Strictly Necessary Cookies: Essential for navigating our websites and ensuring basic functionality.
  2. Preference Cookies: Memorize user preferences, such as language selection or theme choices.
  3. Analytics Cookies: Track website usage, performance metrics, and user behavior to improve our services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for the specific purposes it was collected:

  1. Legal Compliance: We may store data longer than necessary to comply with legal obligations or for investigation purposes.
  2. Business Needs: Data is retained based on its relevance to our business operations and legitimate interests, such as improving services or conducting market research.
  3. Data Anonymization: Once the retention period expires or when data is no longer needed, we anonymize or delete it securely to prevent re-identification.

Security Measures

We have implemented robust security measures to safeguard your personal information:

  1. Encryption: All data transmitted and stored is encrypted using industry-standard protocols to protect against unauthorized access.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards, ensuring secure processing of sensitive data.
  3. Regular Audits: Periodic security audits are conducted to identify and mitigate potential vulnerabilities in our systems.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. Our services are designed for a mature audience, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you and its disclosure.
  2. Rectification: Correct any inaccurate or incomplete personal information stored with us.
  3. Erasure (Right to be Forgotten): Request the deletion of your personal data where there are no legitimate reasons for retaining it.
  4. Restriction: Limit our processing of your data under certain circumstances, such as challenging its accuracy or preventing unintentional or unfair data use.
  5. Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes, including direct marketing or profiling.
  7. Non-Discrimination: Take steps to ensure that our processing does not discriminate against you based on certain personal characteristics.
  8. Appeals/Complaints: File appeals or complaints with us regarding our handling of your data and request a human review in some cases.
  9. Withdrawal of Consent: Withdraw your consent for specific purposes at any time, though this may impact the availability of certain services to you.

To exercise these rights, please contact our dedicated privacy team via the channels provided below. We will respond to your requests within legally prescribed timelines.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our data practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for updates.

Contact Information

For all inquiries related to privacy, unsubscribe requests, or data-related questions, please reach out to:

Email: contact@aurora-interpersonal-issues-therapy.denvermentalhealthcare.com

Mail: Aurora Interpersonal Issues Therapy, Privacy Team, [Address], Denver, CO, USA